Welcome to our FAQ's
The case can hold between 140-250 grams of hair depending on the style of each case and the type of hair.
Your clip ins and hair bundles are kept in place by a magnetic grip system that secures the hair in place for easy storage and/or hanging.
The ILYH Case stores hair extensions up to 28 inches in length.
A woman can never have too many bags so get more than one! Each case comes with a card insert so you can label the hair type, length,and name of your hair. One of the benefits of the ILYH case is its easy storage capabilities. You can either hang multiple cases together or fold to lie flat in a drawer or closet.
Currently we only offer the Bahni (black) case and the Penelope (pink) case.Stay tuned as we continue to roll out more stylish bags for your luxury tresses.
The ILYH team works really hard behind the scenes to give you a one of a kind experience including getting your order out as soon as possible.
Order processing generally takes 1-2 business days. Once your order has been processed, shipping can take anywhere from 3-5 business days within the USA.
We appreciate all of your patience as your ILYH order makes its way to you! We currently only ship within the USA from Miami, Florida.
All shipments are sent via USPS.
Once your order has been confirmed a tracking number will be provided to your email.
We do not ship Saturdays,Sundays, or holidays.
Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Years Day.Any orders placed on these days, or AFTER cut-off on the day before, will be PROCESSED the following business day.
Please note iLuvYourHair is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume holiday seasons.
If you have made a mistake in your shipping address please email
within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and corrected shipping address.
iLuvYourHair is a Florida based company whose mission is to provide a space where women can come to be inspired, connect, and shop. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at
Change of Mind
If you have simply changed your mind we do not provide refunds.
Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
in sale able condition;
unused with all original packaging;
returned to us with any gift or bonus received with the merchandise (if applicable);
not subject to the exclusions listed below;
the exchangeor refund is sought within 14 days of purchase.
Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to email@example.com
iLuvYourHair, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
If you believe an item is faulty and/or there is a major failure with an
item, you may choose a refund or exchange. If the failure is minor, we
will replace the relevant item within a reasonable time.
will require satisfactory proof of purchase before providing a remedy
and a photo must be provided to the ILYH team supporting the claim.
Refunds will be given using your original payment method
If the order was returned due to an incorrect address or the package was
unclaimed, iLuvYourHair has the right to charge for the product to be
Gift or Bonus with Purchase and Bundled Items
Whermerchandise is purchased with a gift or bonus, the gift or bonus must
also be returned (unless otherwise stated). If you are unable to return
the gift or bonus, or it is not in saleable condition, the value of any
available refund will be reduced by the value of the gift or bonus.In
the instance of bundle offers, all items within the bundle must also be
returned or the value of the unreturned items will be deducted from any
Privacy when Making a Return
iLuvYourHair is committed to protecting your privacy.
collected when returning merchandise will be securely stored for a
reasonable period of time. It may be used for fraud protection
activities and for the purpose of ILYH research and analysis.
If products are on sale they will not be refunded. If you would like to submit a return or refund request, please contact firstname.lastname@example.org with the following information.
Email Address Explanation of the defect
High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
Office hours are from 9:00am to 5:00pm EST
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address ("Personal Information").
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-itwork.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a US resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a US resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the USA, including to Canada.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute
security of the Personal Information we have collected from you.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Links to Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Only person’s age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us
with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers.
This website is operated by
iLuvYourHair. Throughout the site, the terms “we”, “us” and “our” refer
to iLuvYourHair (“ILYH”). iLuvYourHair offers this website, including
all information, tools and services available from this site to you, the
user, conditioned upon your acceptance of all terms, conditions,
policies and notices stated here.
By visiting our site and/ or
purchasing something from us, you engage in our “Service” and agree to
be bound by the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions and policies
referenced herein and/or available by hyperlink. These Terms of Service
apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of
Please read these Terms of Service
carefully before accessing or using our website. By accessing or using
any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement,
then you may not access the website or use any services. If these Terms
of Service are considered an offer, acceptance is expressly limited to
these Terms of Service.
Any new features or tools which
are added to the current store shall also be subject to the Terms of
Service. You can review the most current version of the Terms of Service
at any time on this page. We reserve the right to update, change or
replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those
Our store is hosted on Shopify
Inc. They provide us with the online e-commerce platform that allows us
to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of
Service, you represent that you are at least the age of majority in your
state or province of residence, or that you are the age of majority in
your state or province of residence and you have given us your consent
to allow any of your minor dependents to use this site.
You may not use our products for
any illegal or unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including but not
limited to copyright laws). You must not transmit any worms or viruses
or any code of a destructive nature. A breach or violation of any of the
Terms will result in an immediate termination of your Services
We reserve the right to refuse
service to anyone for any reason at any time. You understand that your
content (not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks; and (b)
changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during
transfer over networks. You agree not to reproduce, duplicate, copy,
sell, resell or exploit any portion of the Service, use of the Service,
or access to the Service or any contact on the website through which the
service is provided, without express written permission by us. The
headings used in this agreement are included for convenience only and
will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if
information made available on this site is not accurate, complete or
current. The material on this site is provided for general information
only and should not be relied upon or used as the sole basis for making
decisions without consulting primary, more accurate, more complete or
more timely sources of information. Any reliance on the material on this
site is at your own risk. This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the
contents of this site at any time, but we have no obligation to update
any information on our site. You agree that it is your responsibility to
monitor changes to our site.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may
be available exclusively online through the website. These products or
services may have limited quantities and are subject to return or
exchange only according to our Return Policy. We have made every effort
to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your
computer monitor's display of any color will be accurate. We reserve the
right, but are not obligated, to limit the sales of our products or
Services to any person, geographic
region or jurisdiction. We may exercise this right on a case-by-case
basis. We reserve the right to limit the quantities of any products or
services that we offer. All descriptions of products or product pricing
are subject to change at anytime without notice, at the sole discretion
of us. We reserve the right to discontinue any product at any time. Any
offer for any product or service made on this site is void where
prohibited. We do not warrant that the quality of any products,
services, information, or other material purchased or
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any
order you place with us. We may, in our sole discretion, limit or
cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same
billing and/or shipping address. In the event that we make a change to
or cancel an order, we may attempt to notify you by contacting the
e-mail and/or billing address/phone number provided at the time the
order was made. We reserve the right to limit or prohibit orders that,
in our sole judgment, appear to be placed by dealers, resellers or
You agree to provide current,
complete and accurate purchase and account information for all purchases
made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and
expiration dates, so that we can complete your transactions and contact
you as needed.
We may provide you with access to
third-party tools over which we neither monitor nor have any control nor
input. You acknowledge and agree that we provide access to such tools
”as is” and “as available” without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional
third-party tools. Any use by you of optional tools offered through the
site is entirely at your own risk and discretion and you should ensure
that you are familiar with and approve of the terms on which tools are
provided by the relevant third-party provider(s). We may also, in the
future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features
and/or services shall also be subject to these Terms of Service.
Certain content, products and
services available via our Service may include materials from
third-parties. Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We are not
responsible for examining or evaluating the content or accuracy and we
do not warrant and will not have any liability or responsibility for any
third-party materials or websites, or for any other materials,
products, or services of third-parties. We are not liable for any harm
or damages related to the purchase or use of goods, services, resources,
content, or any other transactions made in connection with any
third-party websites. Please review carefully the third-party's policies
and practices and make sure you understand them before you engage in
any transaction. Complaints, claims, concerns, or questions regarding
third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send
certain specific submissions (for example contest entries) or without a
request from us you send creative ideas, suggestions, proposals, plans,
or other materials, whether online, by email, by postal mail, or
otherwise (collectively, 'comments'), you agree that we may, at any
time, without restriction, edit, copy, publish, distribute, translate
and otherwise use in any medium any comments that you forward to us. We
are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond
to any comments. We may, but have no obligation to, monitor, edit or
remove content that we determine in our sole discretion are unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or
these Terms of Service. You agree that your comments will not violate
any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree
that your comments will not contain libelous or otherwise unlawful,
abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any
related website. You may not use a false e-mail address, pretend to be
someone other than yourself, or otherwise mislead us or third-parties as
to the origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility and
assume no liability for any comments posted by you or any third-party
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be
information on our site or in the Service that contains typographical
errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or update information
or cancel orders if any information in the Service or on any related
website is inaccurate at any time without prior notice (including after
you have submitted your order). We undertake no obligation to update,
amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by
law. No specified update or refresh date applied in the Service or on
any related website, should be taken to indicate that all information in
the Service or on any related website has been modified or updated.
In addition to other prohibitions
as set forth in the Terms of Service, you are prohibited from using the
site or its content: (a) for any unlawful purpose; (b) to solicit others
to perform or participate in any unlawful acts; (c) to violate any
international, federal, provincial or state regulations, rules, laws, or
local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to
harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity,
race, age, national origin, or disability; (f) to submit false or
misleading information; (g) to upload or transmit viruses or any other
type of malicious code that will or may be used in any way that will
affect the functionality or operation of the Service or of any related
website, other websites, or the Internet; (h) to collect or track the
personal information of others; (i) to spam, phish, pharm, pretext,
spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k)
to interfere with or circumvent the security features of the Service or
any related website, other websites, or the Internet. We reserve the
right to terminate your use of the Service or any related website for
violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time
we may remove the service for indefinite periods of time or cancel the
service at any time, without notice to you. You expressly agree that
your use of, or inability to use, the service is at your sole risk. The
service and all products and services delivered to you through the
service are (except as expressly stated by us) provided 'as is' and 'as
available' for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality,
fitness for a particular purpose, durability, title, and
In no case shall iLuvYourHair
ILYH, our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be
liable for any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in
contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured
using the service, or for any other claim related in any way to your use
of the service or any product, including, but not limited to, any
errors or omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the service or any content (or
product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability
for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent
permitted by law.
You agree to indemnify, defend and
hold harmless Boujee iBrows and our parent, subsidiaries, affiliates,
partners, officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees, harmless
from any claim or demand, including reasonable attorneys’ fees, made by
any third-party due to or arising out of your breach of these Terms of
Service or the documents they incorporate by reference, or your
violation of any law or the rights of a third-party.
In the event that any provision of
these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the
fullest extent permitted by applicable law, and the unenforceable
portion shall be deemed to be severed from these Terms of Service, such
determination shall not affect the validity and enforceability of any
other remaining provisions.
The obligations and liabilities of
the parties incurred prior to the termination date shall survive the
termination of this agreement for all purposes. These Terms of Service
are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no
longer wish to use our Services, or when you cease using our site. If
in our sole judgment you fail, or we suspect that you have failed, to
comply with any term or provision of these Terms of Service, we also may
terminate this agreement at any time without notice and you will remain
liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part
The failure of us to exercise or
enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision. These Terms of Service
and any policies or operating rules posted by us on this site or in
respect to The Service constitutes the entire agreement and
understanding between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but
not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms shall be governed and
construed in accordance with the laws of Florida, United States, without
regard to its conflict of law provisions.
Our failure to enforce any right
or provision of these Terms will not be considered a waiver of those
rights. If any provision of these Terms is held to be invalid or
unenforceable by a court, the remaining provisions of these Terms will
remain in effect. These Terms constitute the entire agreement between us
regarding our Service, and supersede and replace any prior agreements
we might have had between us regarding the Service.
CHANGES TO TERMS OF SERVICE
You can review the most current
version of the Terms & Conditions at any time at this page. We
reserve the right, at our sole discretion, to update, change or replace
any part of these Terms of Service by posting updates and changes to our
website. It is your responsibility to check our website periodically
for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.
Questions about the Terms & Conditions should be sent to us at email@example.com